FAQ & Knowledge Base

No. Pro Emails strictly prohibits the use of our platform for sending spam, bulk marketing emails, cold outreach campaigns, or any form of unsolicited commercial email. This includes but is not limited to:

• Mass email marketing campaigns
• Cold email outreach programs
• Email warmup services
• Any form of unsolicited commercial communication

Violation of this policy may result in immediate account suspension or termination without refund.

Each mailbox on Pro Emails is limited to 800 emails per hour. This limit is designed to ensure optimal performance and maintain sender reputation for legitimate transactional email use cases such as:

• Order confirmations
• Password reset emails
• Appointment reminders
• System notifications

This limit applies per mailbox and is strictly enforced to prevent abuse and maintain service quality for all users.

To use Pro Emails with your custom domain, you must update your domain's DNS records. This is a mandatory requirement for the service to function properly:

1. Log into your domain registrar's control panel
2. Locate the DNS management section
3. Add the MX, SPF, DKIM, and DMARC records provided in your Pro Emails dashboard
4. Allow up to 48 hours for DNS propagation

Without proper DNS configuration, emails will not be sent or received. Note that custom domains registered through our service are non-refundable.

No. Email warmup services are explicitly prohibited on Pro Emails and violate our terms of service. These services:

• Do not deliver the promised benefits
• Abuse our infrastructure and IP reputation
• Associate our service with spamming activities
• Risk our deliverability and sender reputation

Using such services may result in immediate account termination without refund.

Intentionally sending spam or unsolicited commercial email from our platform is a major violation of our policies and constitutes an attack on our service. This includes:

• Cold email campaigns
• Marketing blasts to purchased lists
• Phishing or scam emails
• Any deceptive or misleading email content

Violation will result in immediate account suspension, IP blacklisting, and potential legal action. No refunds will be issued.

Pro Emails does not offer refunds based on dissatisfaction or difficulty using the service. Our pricing is designed to be affordable without subsidizing free trials.

If the service does not meet your needs:

• Simply cancel your subscription before the next billing cycle
• Your service will continue until the end of the paid period
• No further charges will be applied

Note: Custom domains registered through our service are non-refundable.

Yes, two-factor authentication is available for all Pro Emails users and strongly recommended for enhanced account security.

To enable 2FA:

1. Log into your Pro Emails account
2. Navigate to My Account Settings
3. Scroll down to "Two-Factor Authentication"
4. Click on "Enable 2FA"
5. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
6. Enter the generated code to confirm setup

With 2FA enabled, you'll need both your password and a time-based code from your authenticator app to log in.

Yes, you can add additional email boxes through your account dashboard. However, please note:

• SMTP access requires proper DNS configuration (MX records)
• Admin managers cannot add boxes without DNS setup
• Each mailbox is subject to the 800 emails/hour limit
• Storage limits apply per mailbox based on your plan

To add email boxes:

1. Log into your Pro Emails dashboard
2. Go to Domain Management
3. Select "Add Mailbox"
4. Configure mailbox settings and assign to user

Pro Emails offers multiple ways to access your email:

• Webmail: Browser-based email interface accessible from any device
• SMTP/IMAP/POP3: Traditional email client access (requires DNS setup)
• Mobile Apps: Configure with standard email apps using provided server settings

Webmail is available immediately after setup, while SMTP/IMAP/POP3 access requires proper DNS configuration.

Yes, Pro Emails supports remote email fetching from external servers via POP3 or IMAP. This feature allows you to:

• Aggregate emails from multiple accounts into one inbox
• Import emails from legacy systems
• Centralize communication from various sources

To set up remote email fetching:

1. Access your account settings
2. Navigate to "Remote Email Fetching"
3. Enter external server details (server, port, credentials)
4. Configure fetch schedule and retention settings

Pro Emails enforces encrypted connections for all mail protocols and web access:

• Mandatory TLS: All SMTP, Submission, IMAP, and POP3 connections require TLS encryption
• Encryption Policies: Both opportunistic and enforced encryption policies are applied
• Automatic Certificates: TLS certificates are automatically managed via Let's Encrypt
• Advanced Standards: Support for DANE and MTA‑STS for enhanced security

These measures ensure all data in transit is protected with industry-standard encryption.

Pro Emails implements all major email authentication standards to prevent spoofing:

DKIM (DomainKeys Identified Mail)

• Automatically signs all outgoing mail
• Verifies DKIM signatures on incoming messages

SPF (Sender Policy Framework)

• Validates sending servers against DNS rules

DMARC

• Enforces domain alignment policies
• Supports reject/quarantine actions
• Integrated reporting capabilities

Purpose: These measures prevent email spoofing, improve mail deliverability, and reduce phishing risk.

Pro Emails provides enterprise-grade anti-spam protection with AI integration:

• Multi-engine spam filtering analyzing sender reputation and content patterns
• Real-time checks against global spam databases and IP reputation lists
• Advanced email forgery detection with header anomaly analysis
• Full DKIM/SPF/DMARC verification on every email
• Multi-layer content filtering with keyword scoring
• Bayesian statistical scoring that learns from email patterns
• Encrypted email support with OpenPGP/GnuPG

This comprehensive filtering blocks 99.5% of spam while maintaining sub-50ms scan times.

Pro Emails provides optional but officially supported malware scanning:

• ClamAV antivirus scanner: Industry-standard malware detection
• Attachment blocking: Stops infected attachments before delivery
• Script detection: Identifies and blocks malicious scripts and macros
• Integration: Seamlessly integrated into the mail delivery pipeline

This protection reduces ransomware and malware exposure by stopping threats at the gateway.

Pro Emails applies multiple authentication security controls:

• Rate limiting: IP-based authentication rate limits prevent abuse
• Login limits: User-based login attempt limits with automatic lockout
• Whitelisting: Temporary whitelisting after successful login
• Protection: Advanced protection against password spraying attacks

These measures ensure that unauthorized access attempts are detected and blocked automatically.

Pro Emails hardens web access using standard web defenses:

• Authenticated frontend: Admin & webmail behind authenticated Nginx frontend
• HTTPS enforcement: All web access requires encrypted HTTPS connections
• Two-Factor Authentication: Available to secure accounts even further
• Secure cookies: Protection against session hijacking
• Session handling: Configurable session timeouts and management

These measures ensure that both admin and user interfaces are protected against common web vulnerabilities.

Pro Emails includes content-level defenses against malicious attachments:

• Attachment blocking: Automatic blocking of dangerous file types
• MIME inspection: Deep inspection of attachment MIME types
• Script filtering: Detection and blocking of executable scripts
• Spam rejection: Automatic rejection of spam-driven attachments

These protections work at the content level to prevent delivery of potentially harmful attachments.